Art Sales FAQ's and Terms and Conditions
All transactions made on this site are on the understanding that you agree to our Terms & Conditions. Your statutory rights are not affected.
Prices & Payments
All prices quoted on this site are in UK pounds and include VAT and delivery to all UK destinations, including Highlands and Islands. Delivery charges to destinations other than UK will be applied at checkout. Payment method is by PayPal.
Shipping
Please note we can only send glass to UK addresses. Shipping charges to UK postcodes are included.
Shipping charges to non-UK destinations vary depending on item, size and destination. Charges will be applied at checkout.
There are some destinations we do not ship to: if you live outside the UK and no shipping charges are applied at checkout, please contact us to make sure we can ship to you, before placing your order.
As each order is bespoke, please allow up to 14 - 21 days to ship your order if to a UK postcode. Allow longer for shipping abroad. A confirmation of receipt of your order will be sent within 48 hours. If your order is urgent, please contact the email address on our website and we will endeavour to send your order as quickly as possible. You will also be notified once your goods have been despatched. Delivery times may vary and if you have purchased multiple items, may arrive separately.
Items must be signed for upon delivery. Couriers deliver between 8am and 6pm Monday to Friday. You can designate a preferred delivery day by typing that information into the “Special Instructions” box when you customize your item.
Whilst we take every care to ensure your items will arrive in good order, in the unlikely event that your item arrives damaged or faulty, please notify us immediately. If you have received the wrong image, product or size, we will replace the item, providing you gave us the correct information. It is your responsibility to contact us within 24 hours of taking delivery to notify us of any fault with the order.
UK Orders
All our prices are quoted in UK Pounds and are inclusive of VAT at the UK national rate. The prices shown on product pages of this site include shipping costs to all UK postcodes.
EU Orders
All our prices are quoted in UK Pounds and are inclusive of VAT at the UK national rate. Shipping charges will be applied at checkout. Please note we cannot ship glass items outside of the UK.
Orders outside EU
All our prices are quoted in UK Pounds. Shipping charges will be applied at checkout. Please note we cannot ship glass items outside of the UK. Your order may be subject to import duties and taxes, which are levied once a package reaches your country. We have no control over these charges and cannot predict what the costs may be. Customs policies vary from country to country; you should contact your local customs office for further information.
Other Notes
All prints have an archive life of up to 100 years in normal conditions. However, prolonged, direct sunlight on any photographic image prematurely ages it. Therefore, we recommend you place your product away from direct sunlight.
E & OE
We reserve the right to change any information on this website and any of the specifications and/ or price of any of our products and services at any time.
Intellectual Property Rights
Richard Osbourne is the owner or the licensee of all intellectual property rights in this site, and in the material published on it. These works are protected by Copyright Law.
The copyright for all the photographs and images used on this website, except where it is stated otherwise, belongs solely to Richard Osbourne. No part of this website may be copied, performed, published, broadcast or adapted, for this, or in any other medium without the prior written permission of Richard Osbourne – except solely for your own personal and non-commercial use in accordance with the law.
You may not use any part of the materials on this site for commercial purposes without obtaining a licence to do so from us, or our licensors.